July 25, 2002 | Read Time: 1 minute
Standards for Excellence: A Self-Help Tool for Nonprofits’ Organizational Effectiveness gives pointers on how well-managed and responsibly governed organizations should operate. Organized in a checklist format, the booklet concentrates on areas like a charity’s mission and programs, governance, human resources, conflicts of interest, financial and legal concerns, openness, fund raising, and public affairs and public policy. A section on donor relations, for example, provides a checklist of principles to which an organization should adhere, such as ensuring the confidentiality of information a donor would reasonably expect to be private, and honoring donor requests to curtail mailings or telephone solicitations.
Publisher: North Carolina Center for Nonprofits, 1110 Navaho Drive, Suite 200, Raleigh, N.C. 27609-7322; (919) 790-1555; fax (919) 790-5307; nccenter@aol.com; http://www.ncnonprofits.org; 32 pages; $10 for members, $20 for nonmembers.
