January 28, 1999 | Read Time: 1 minute
Non-profit organizations with questions for the I.R.S. can now call a toll-free telephone number — (877) 829-5500 — to get answers. The new number connects callers to customer-service representatives at the revenue service’s Cincinnati office, which handles all applications from groups that seek tax-exempt status.
Marc Owens, director of the I.R.S.’s Exempt Organizations Division, cautions that the toll-free telephone exchange being used — 877 — is still so new that some telephone systems do not yet recognize it. Mr. Owens advises callers who run into problems to contact an operator and ask to be connected to the toll-free number.
The revenue service says it hopes to add a second toll-free line for non-profit groups in the near future that would connect callers to the I.R.S.’s office in Ogden, Utah, which handles all informational tax forms filed by non-profit organizations.
