British Charities Not Prepared to Handle Complaints, Study Finds

Nearly 70 percent of charities in England and Wales do not have a system in place by which people can bring complaints about the organizations’ work, according to a study by a British watchdog group reported in BBC News.

Of the 1,129 charities surveyed by the Charities Commission, 80 percent of nonprofit groups without complaint procedures felt they were unnecessary, while 63 percent of those groups that have a system in place felt it was beneficial.

Rosie Chapman, an official at the commission, urged charities to adopt such procedures: “This is a key way for charities to make sure their services are truly responsive to user needs.”