October 7, 1999 | Read Time: 1 minute
An independent e-mail discussion list has been formed for people who use Blackbaud’s Raiser’s Edge fund-raising software.
The new e-mail forum, called the Raiser’s Edge Users Group, was started by a charity fund raiser who wishes to remain anonymous. He said he was frustrated that the company’s official e-mail forum did not allow him or others to openly discuss problems they encounter with the software.
The Charleston, S.C., software company denies that its employees modify or delete clients’ messages to its discussion lists.
“We don’t edit anything that goes on the list,” says John Thompson, Blackbaud’s vice-president for client relations and research. “Whatever the client writes, it gets posted exactly as they’ve written it.”
The founder of the new list says that it is not “anti-Blackbaud,” but instead offers an alternative to the company’s forum.
“The Raiser’s Edge is a powerful development tool,” he explained via e-mail. “However, it has significant limitations that I wish I had known about.”
To subscribe: Go to http://reusers.listbot.com. (Blackbaud’s list is available only to its clients.)
