To Be a True Leader, Start by Listening

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Annie Murphy Paul, author of the upcoming Brilliant: The New Science of Smart and the Brilliant Blog, talks about the concept of “cognitive humility”—recognizing what you don’t know and having an eagerness to learn—on this month’s What’s the Big Idea? podcast.

Ms. Paul discusses why it is important for organizational leaders to focus less on certainty and more on becoming better learners as models for their organizations. She also discusses why it is so hard for people and organizations to embrace not knowing something as a strength and not see it as a weakness.