What payment methods do you accept?

We accept credit cards. We cannot accept check payments for events.

If your organization requires an invoice, please contact us at events@philanthropy.com with your billing address and the number of attendees.

I work for a nonprofit organization. Do you offer a discount?

We offer a series of free Online Forums, but we do not offer discounts on our paid webinars or workshops.

We do offer an Early Bird rate of $69 for our webinars if you register more than one month in advance.

I want to attend a webinar, but I’m not available during the live event. Is it recorded?

Yes, all Chronicle of Philanthropy webinars are recorded. The recording is included in the cost of your ticket. Registrants have access to Zoom recordings for one year following the live event, and can access the recordings through the Zoom link received at registration.

I want to register for a group. Do you offer group discounts?

Group pricing is available for groups of 5 attendees or more. Email events@philanthropy.com with your billing address and the webinar you wish to register for. Please include the name and email address for each registrant. We’ll create and send an invoice that can be paid securely online by card. Once you confirm payment is complete, our team will register your group for the desired webinar.

I’m having trouble registering. What should I do?

Please email events@philanthropy.com with your billing address and the webinar you wish to register for. We’ll create and send an invoice that can be paid securely online by card. Once you confirm payment is complete, our team will register you for your desired webinar.

I am trying to register from outside the United States and need help. What information should I include in my email to Customer Service? 

Zoom Events does not allow non-US payments to process through its platform. Email us at events@philanthropy.com with your billing information and we will create and send an invoice. Please include the name and email address for each registrant. Once payment is confirmed, we will register the attendees through Zoom.

I participated in a live webinar. When will the archive version be available?

Recordings are available within approximately five business days of the live event. Recordings can be accessed from the same link you received at registration.

What is your refund policy?

We do not offer refunds or accept product returns. Please refer to our User Agreement.

Will you offer this webinar again?

We don’t repeat the same webinar, but we do record them all so you can replay them from your browser. Recordings are available within approximately five business days of the live event. You can purchase access to a previous webinar at any time in The Chronicle of Philanthropy store.

Are webinars eligible for CFRE Credits?

Yes, each 75-minute paid webinar is worth 1.25 CFRE credit.

Online Events that do not require a paid ticket are not worth CFRE credits.

I would like my colleague in another location to view the live webinar at the same time as I do. Is this possible?

You can’t have multiple computers logged in at the same time if you pay one price. But multiple people can view the webinar at the same time on the same computer. To register more than one person, please follow the steps in the Group Registration question above.

How can I get a receipt for the webinar?

Please contact us at events@philanthropy.com and we will resend your receipt.

If you were not the attendee, please let us know who attended the webinar so we can find the correct receipt.

The live webinar is starting soon. How do I get connected?

You’ll be able to access the webinar through the link you received at registration.

Email our Events Customer Service team at events@philanthropy.com. We can assist with sending a new link or double-checking your registration.

For technical questions, visit our help guide. You can reach our general customer service line at 571-540-8070, but we recommend emailing the events team for the most direct assistance.

How do I download the slides from the webinar?

The recording and materials are available within five business days of the live event. 

If your webinar aired before July 2023, log into your profile on Philanthropy.com and select “My Webinars”. The original air date of each webinar is listed underneath the webinar’s description in our store.

Webinars airing in July 2023 and after are not available in your library but will be available to you for 1 year past the original air date through Zoom Events. If you are looking for a session you purchased and don’t see it, please contact customer service. Thank you for your patience.